 If
things go wrong...
Emergency number: 112
To contact the emergency services in any EU country, dial
112.
More
information about the emergency call number 112.
Loss or theft
Report any theft to the local police. You will need to enclose
the police report when making your insurance or compensation
claim. Cancel any lost or stolen credit cards immediately.
If your passport has been stolen, report it to your country's
consulate or embassy as well as to the police.
Air passenger rights
As an air passenger you have certain rights when it comes
to information about flights and reservations, overbooking,
compensation in the case of accident and package holidays.
These rights are set out in the EU "Air Passenger Rights
Charter" and displayed on posters in European airports. If you have a complaint or a grievance, contact the airline
or organiser of the package holiday, or your national air transport
or consumer protection organisation. You can also e-mail
the European Commission for information.
Advice on your rights For free advice on your rights as a traveller and any other
rights and where to go for help, telephone the EUROPE DIRECT
service on 00800 6 7 8 9 10 11 from anywhere in the EU. You
can also email the service via http://europa.eu.int/europedirect |
